Forward your Koodo line to a real business number
Last updated: June 5, 2026
Koodo Mobile is a Telus brand and rides the Telus network, which means it uses the exact same 3GPP GSM forwarding codes as Telus Mobility. The standard short codes below work on every Koodo postpaid and prepaid plan; the only difference from the Telus guide is the app — Koodo customers use Koodo Self-Serve instead of My Telus.
The codes that work on Koodo mobile
These are 3GPP GSM short codes — dial them like a phone number from your Koodo line. Replace PHONE with your destination, in full E.164 form (e.g., +15875551234).
Conditional forwarding only catches calls in specific cases — usually what you want if you’re keeping your line for personal calls and only want missed business calls to reach your Callkeep number.
Or use the Koodo Self-Serve app
If you’d rather not memorize codes, the Koodo Self-Serve app exposes the same toggles on iOS, Android, Web:
Koodo Self-Serve → Account → Manage services → Call forwarding
Pricing and airtime
Postpaid Koodo plans include forwarding with no per-minute fee on the forward leg. Koodo Prepaid uses your balance for the forwarded call — at typical Koodo Prepaid rates, that's about $0.10–0.20/minute, so it can add up if you're getting a lot of forwarded calls. If you're on Koodo Prepaid and expect business call volume, the cleaner move is to forward all calls to Callkeep and let the Callkeep number be the one you give out — then your Koodo line is just personal.
Things to watch for
- Koodo Self-Serve sometimes lags 5–10 minutes behind a code-based change. If you toggle in the app and the call still rings your phone, give it a few minutes before assuming it failed.
- Conditional forwarding (no-answer, busy) is included at no extra cost on every Koodo plan — there's no premium upsell to unlock it.
- Koodo doesn't have a separate voicemail-to-email feature, so forwarding to Callkeep is also the practical way to get typed transcripts of missed calls.