Forward your Telus line to a real business number

Last updated: June 5, 2026

Telus Mobility runs on the same nation-wide LTE/5G network its GSM forwarding code spec was designed for, so the standard 3GPP codes below work on every modern Telus plan. Telus Home Phone (formerly Telus PhoneMate, now Telus Home Phone Lite or PureFibre voice) uses *72 / *73 like every other Canadian landline carrier. If you're a Koodo customer, the codes are identical — Koodo runs on the Telus core network — but we have a separate Koodo guide for the app screens.

The codes that work on Telus mobile

These are 3GPP GSM short codes — dial them like a phone number from your Telus line. Replace PHONE with your destination, in full E.164 form (e.g., +15875551234).

**21*PHONE#Activate immediate forwarding (all calls)

##21#Cancel immediate forwarding

*#21#Check forwarding status

Conditional forwarding only catches calls in specific cases — usually what you want if you’re keeping your line for personal calls and only want missed business calls to reach your Callkeep number.

**61*PHONE#Forward when you don't answer

**67*PHONE#Forward when you're on another call

**62*PHONE#Forward when your phone is off or out of range

##002#Cancel all conditional forwarding at once

The codes for Telus Home Phone

Telus landlines use the older vertical service codes. Pick up the receiver, listen for dial tone, then:

*72Dial, then enter your destination number — wait for the confirmation tone, then hang up

*73Dial to cancel forwarding

Or use the My Telus app

If you’d rather not memorize codes, the My Telus app exposes the same toggles on iOS, Android, Web:

My Telus → Mobility → Manage features → Call forwarding

Pricing and airtime

Forwarding is included on all Telus Mobility postpaid plans with no per-minute surcharge on the forward leg, assuming the destination is a Canadian number. Telus Home Phone Lite includes basic call forwarding; older copper-line plans bill it as a $5–7/month feature.

Things to watch for

Telus's voicemail-to-email runs at the carrier level and is separate from forwarding. If you turn on forwarding, the call doesn't ring through to Telus voicemail — it goes straight to your destination. That's what you want for a business line, but worth knowing if you depended on Telus's voicemail.
On Telus PureFibre voice (PhoneFibre), the *72 code works at the dial tone like the old copper line. There's no Telus app for landline forwarding; the dialer is the only way.
If you're outside Canada when forwarding is active and someone calls your Telus number, the forward leg may not complete — Telus's roaming behaviour for forwarded calls is inconsistent. Test from a known number before relying on it.